Imyanya 3y’Akazi: 3 Job Positions at Muganga SACCO: (Deadline 15 June 2022)

03/06/2022 Kwizera Robby

3 Job Positions at Muganga SACCO: (Deadline 15 June 2022)
Director of Information & Communication Technology at Muganga SACCO: (Deadline 15 June 2022)
RECRUITMENT NOTICE Nº 002/05/2022

MUGANGA SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members’ socio-economic conditions and promote access to finance, by assisting them to make savings and access low-rate loans, therefore contributing significantly to their retention. The SACCO started as HSS-MAG (Health Sector Staff Mutual Aid Group) and was established as a result of the Government of Rwanda’s advice to the Ministry of Health to find strategies to motivate and retain healthcare professionals in the public sector, which is one of the constraints hindering the quality of healthcare services in Rwanda.

MUGANGA SACCO wishes to recruit the competent and self-driven staff on the position of Director of ICT on permanent basis regardless of the gender, and any other kind of discriminations.

RECRUITMENT DETAILS:

Position: Director of Information & Communication Technology

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Muganga SACCO Head Office

JOB PURPOSE STATEMENT

Serves as the MUGANGA SACCO’s Director of Information & Communication Technology (ICT) and is responsible for the execution of all ICT strategic and operational objectives under the direction of the Director General. The position manages a team responsible for the MUGANGA SACCO’s network, infrastructure, hardware, physical and cyber security, and compliance requirements. In addition, the Director of ICT collaborates with technology vendors and service providers to support internal and external customers and clients in a growing and dynamic organization.

KEY RESPONSIBILITIES

3.1. General responsibility

The position is responsible for offering leadership and oversight of the ICT strategy, budgets, resources and policies with key measurable deliverables as follows:
Ensure that the ICT Systems support the current and future growth requirements for MUGANGA SACCO that supports the SACCO with the best IT platforms & software necessary for the business growth;
To oversee & participate in the design, development, implementation of a comprehensive IT system where applicable or off the shelf solutions;
To ensure that the SACCO’s Data is protected through an elaborate data privacy & protection procedure;
To put in place, the SACCO’s ICT policy on cybersecurity, data, hacking systems and any other IT related policy issues;
To ensure visibility of the SACCO internally & externally through development and continuous enhancement of an interactive updated website for the Institution;
Provide leadership direction and guidance, creating and maintaining a productive work environment and ensuring staff have the appropriate skills and tools to perform their jobs.
Information and Communication Technology
Oversees all information technology operations;
Build, plan and implement the overall MUGANGA SACCO digital banking strategy;
Implementation, administration and support of ICT Core processing systems and business support systems, Infrastructure and services inclusive of ICT assets and networks management;
Institution’s ICT and facilities projects management;
Oversight for MUGANGA SACCO Alternative Business Channels Technical Support.
Planning & Strategy
Provides strategic direction and oversight for IT related design, development, implementation, operation and support of IT systems and programs that fulfills the needs and objectives of MUGANGA SACCO;
Creation and implementation of strategies to improve and assure network capability, transmission, storage, data security, business continuity, disaster recovery and high reliability and availability of technology resources;
Identify critical business issues and develop workable solutions for customers as well as MIS associates, Government agencies, donors, partners among others. These solutions may include enhancements to existing core applications, new software packages, and/or customer programs. Evaluates and establishes network/system requirements and expansion plans, programs for the organization;
Engage and collaborate with leadership in all functional areas, driving integrated IT planning throughout the business;
Capacity to effectively present information and respond to questions from various levels of internal/external customers, executive management, and board of directors;
Define MIS standards, policies and procedures in compliance with internal, external auditor requirements and acceptable accounting standards. Provides interpretations as required;
Ability to evolve with a rapidly changing environment and anticipate changes in technology;
Prepare annual IT budget and recommend systems improvements and capital improvements;
Act as liaison with IT vendors, technical consultants, technology providers and regulatory agencies.
Design and Development
Analyzes complex business needs presented by departments and recommends technical solutions;
Act as liaison with IT vendors, technical consultants, technology providers and regulatory agencies;
Effectively review new technologies for inclusion into the bank’s products, processes and information management systems to ensure MUGANGA SACCO remains innovative, creative and abreast of information technology trends;
Assesses and controls all costs associated with the MUGANGA SACCO’s technology, communications, and information systems;
Develop guidelines for system development, enhancements, user requirements gathering, testing platforms, criteria and benchmarks for the entire organization;
Ensure the continual development and review of departmental operational manuals, workflow models and business plans in order to achieve the objectives of the organization’s strategic plan over the years.

Controls
Prepares and manages the Management Information Systems (MIS) operating and capital budgets;

Enforce strict adherence to controls for all MIS facilities and apparatus through the use of various departmental approved guidelines and documentations. Enforce the recommendations of internal/external audits, systems review or evaluations;
Ensure the availability of proper audit trails on all MIS facilities, secured and producible on request. Facilitate the access to this audit trails by the authorized internal Audit staff;
Responds efficiently and cordially to requests for service and assistance within MUGANGA SACCO customer service standards; meets commitments;

Promotes team goals over individual accomplishment; provides assistance and guidance to other team members; participates in team activities;
Reviews and approves all business requirements prior to implementing technical solutions.

System Support
Support Growth Objectives and fulfill the company’s goals regarding information technology according to the adopted mission, vision and core values;
Exhibits sound and accurate judgment; clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles; takes calculated risks within SACCO tolerance to accomplish goals;

Provide leadership direction and guidance, creating and maintaining a productive work environment and ensuring staff have the appropriate skills and tools to perform their jobs;
Ensure the maintenance of optimal performance by all business, administrative and communication systems and apparatus through local support or properly negotiated service level agreements. Develop and implement the inter-departmental Service Level agreements;

Oversee the implementation of regular preventive maintenance program, up to date inventory and updated insurance listings for all ICT apparatus;
Ensure proper functioning of institution’s information processing systems, MIS trends, technical problems, need for equipment, need for software upgrading, and priorities through the laid down MIS policies and audit requirements.

System Security and Administration
Directly supervises all staff in the department. Participate in recruitments, screens, training of staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Mentors and participates in disciplinary processes as necessary;

Recommends departmental goals and objectives. Implements and communicates these goals and objectives to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives;
Serves as the primary source of information regarding department services. Links the ICT department with other organization’s departments through negotiated service level agreements to ensure that services are effectively coordinated;
Oversee the specification, procurement, installation and upgrades of all systems and apparatus in the organization’s physical plant;
Responsible for the implementation the physical plant security, safety requirement and business continuity planning.

MIS Adequacy
Ensure the business and administrative systems and apparatus adequately meet the needs of the organization. Generate programs or enhancements that ensure that this need is continuously met;
Oversee and coordinate all forms of data conversion, manual or electronic data capture methods, and outputs in all MIS systems within the organization;
Perform any other duty assigned by the supervisor.

KEY MEASURABLE GOALS

Information system that meets the needs of all stakeholders;
Accurate and timely information;
Efficient user access and 100% system availability;
Excellent system security and disaster recovery measures in place;
Vendor and supplier management;
Highly motivated and productive ICT team.
SKILLS & COMPETENCIES

Energy Level – Tendency to display endurance and a capacity for a fast pace work environment. Ability to complete assignments in a timely manner. Responds with a sense of urgency to requests from customers, co-workers and /or supervision and can make tough choices, even under time pressure. Must have patience and ability to handle routine processes.

Assertiveness – Demonstrated ability to be diplomatic and customer focused. Good at working with others and following direction. Ability to influence others to accomplish goals.

Sociability – Tendency to be outgoing, people-oriented, and participate with others. Comfortable working in a group setting with all level of management. Capable of developing ideas and suggestions that drive efficiency and improvement.

Manageability – Understands the importance of adherence to SACCO policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and SACCO information within and outside of the company. Comfortable with authority and rules, works within the rules and is compliant with procedures.

Attitude – Demonstrates a positive attitude regarding people and outcomes. Leads by example and exhibits Field and Main: culture, core values, and basics. Maintains the highest level of honesty in handling customer, employee and bank information. Doesn’t take things at face value and is willing to question or look at documentation with a critical eye.

Decisiveness – Ability to use available information to make decisions and move things along in the process. Must be confident accepting the risk of making a decision in a timely fashion. Analyzes and considers the cost-benefit of potential actions.

Accommodating – tendency to be friendly, cooperative, and agreeable. To be a team person. Often associated with concern for group accountability. A willingness to consider the needs and ideas of others. Recognizes opportunities, fosters improvement and is open to ideas.

Independence – Must be self-reliant and self-directed enough to take independent action and make recommendations to management. Able to work with minimal supervision. Takes proactive steps to accomplish tasks.

Objective Judgment – The ability to think clearly and be objective in decision making. Use sufficient facts to make a decision or accomplish tasks and without relying on intuition or gut feel.

REQUIREMENTS

Ambitious professional with a Bachelor’s degree Information Technology, Business Administration with proven experience in developing IT-based systems and software.

At least 5 years of proven hands-on extensive experience dealing with software/systems development, ICT infrastructure design, and project management is expected (supporting documents are compulsory);
A thorough understanding of financial products and services using digital platforms (with supporting documents);
Proven project management experience including allocation and coordination of resources and proper execution considering dependencies (with supporting documents);
Aptitude to write reports, business correspondence and procedure manuals;
Ability to apply technical problem-solving techniques;
Banking experience is a plus, but not a requirement.

To be between 25 and 35 years’ old
JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Minimum of 3 persons of professional references addressed electronically to the Muganga SACCO Office at the Ministry of Health, latest 15 June 2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 31 May 2022

Muganga SACCO Management

Public Relations & Communication Manager at Muganga SACCO: (Deadline 15 June 2022)
RECRUITMENT NOTICE Nº 003/05/2022

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Public Relations & Communication Manager on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Public Relations & Communication Manager

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Muganga SACCO Head Office

JOB PURPOSE STATEMENT

Reporting to the Director General, the Public Relations and Communications Manager, is responsible for promoting the corporate identity and Muganga SACCO’s mission and managing the relationship between the SACCO and its key audiences, including Members, the Board of Directors and Board Committees, the media, the government, and the general public. The PR and Communications Manager is responsible for handling the SACCO’s public relations, information output, press releases, media requests, and monitoring the company’s social media platforms and website. The job also includes coordination of high-level events and organizing activities of the governing bodies of the SACCO. The PR and Communications Manager supports the Director General on daily basis on the general activities of the SACCO.

KEY RESPONSIBILITIES

Public Relations and Communications
Develop and implement the SACCO’s PR and communication strategy;
Arrange and budget for PR events and initiatives;
Pitch story ideas and content to media;
Ensure all external and internal communication materials are cohesive with the branding guidelines;
Coordinate external and internal communications flow like newsletters, announcements, etc.
Producing presentations, reports, articles, leaflets, journals, and brochures for both external and internal distribution;
Craft and implement crisis communications guide as needed;
Review and approve internal communication content;
Act as a media liaison and maintain communication with the media on a regular basis;
Manage media inquiries and arrange interviews and statements in a timely and professional manner;
Track and analyze media coverage to inform future campaigns;
Assist with hiring and managing freelance copywriters, graphic designers, and others;
Drafting quarterly newsletters and year-end recaps of the SACCO’s activities;
Developing articles, stories, and op-ed pieces for various Muganga SACCO events;
Creating video tutorials for SACCO’s online banking platforms.
Website, social media

Work with the ICT department to plan and deliver a website refresh, including content writing, asset supply, and project management of a designer/developer team;
Monitor and manage the SACCO’s social media accounts;
Duties within the Director General’s Office
Coordination of high-level events such as the General Assembly and governing organs meetings, sessions, and workshops;
Drafting speeches for the leadership of the SACCO for special occasions;
Drafting reports, announcements, and other official correspondences of the SACCO;
Assist with recording minutes for the Board Meetings and the General Assembly;
Coordinating outreach activities to several health institutions where members are located;
Drafting several concept notes;
Assist with forming partnerships with local and regional financial institutions;
Managing official email of the SACCO;
Managing the Director General’s calendar;
Managing electronic and manual filing;
Other duties as assigned.
Day to Day Duties
Daily support to the Director General on the institution’s general activities;
Develop communications material;
Prepare articles for corporate newsletters;
Monitor social, economic, and political trends that might affect the organization;
Recommend ways to enhance the SACCO’s image on the basis of trends.
Supervisory:
Guide, lead, and manage the staff under your supervision in such a manner that promotes motivation, efficiency, and a high degree of discipline in all activities;
Participate in the setting of annual objectives and inculcate a culture of bi-annual performance appraisal to the subordinate staff.
KEY MEASURABLE GOALS

Building awareness and a favorable image of Muganga SACCO to its key audience;
Increase media coverage of the Muganga SACCO activities, events, and successes;
Creating interest by providing information to the SACCO key audience on the new updates;
Managing crises and public comments that threaten Muganga SACCO’s image or its products;
Successful coordination of the SACCO’s events and high organs’ meetings and sessions;
SKILLS & COMPETENCIES

Excellent communication which demonstrates an ability to articulate the SACCO’s missions persuasively;
Flexible, results-oriented, and able to work in a financial institution’s environment;
Self-starter, and a team member;
Leadership.
REQUIREMENTS

Ambitious professional with a Bachelor’s degree of Communication;
At least 2 years of experience in public relations; customer relationships or similar roles from a reputable organization including 1year of experience as a public relations professional in a SACCO or a Microfinance Institution (supporting document is compulsory);
Experience with drafting speeches for the leadership team of an institution;
Experience with coordinating high-level events;
Experience with coordinating outreach activities;
Excellent writing and editing skills with experience producing documents for external audiences, such as feature articles, or blogs;
Experience managing relationships with external stakeholders and partners, e.g. government officials;
Experience with drafting MoUs and concept notes;
A thorough understanding of financial products and services using digital platforms;
Aptitude to write reports, business correspondence and procedure manuals;
Ability to apply technical problem-solving techniques;
Banking experience is a plus, but not a requirement;
To be between 25 and 30 years’ old.
JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Muganga SACCO Office at the Ministry of Health, latest 15 June 2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 31 May 2022

Muganga SACCO Management

Administrative Assistant at Muganga SACCO: (Deadline 15 June 2022)
RECRUITMENT NOTICE Nº 004/05/2022

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Administrative Assistant on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Administrative Assistant

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Muganga SACCO Head Office

JOB PURPOSE STATEMENT

Reporting to the PR and Communications Manager, the Administrative Assistant is responsible to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing administrative support in the Director General’s office, assisting in daily office needs and assisting in the SACCO’s general administrative activities. The Administrative Assistant shall support on travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work.

KEY RESPONSIBILITIES

Coordinates and performs a range of staff and/or operational support activities in DG’s office;
Provides administrative support including answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries;
Composes and edits correspondence from dictation, verbal direction or from knowledge of established policies;
Organize and schedule appointments;
Schedules and coordinates meetings, events, interviews, appointments and/or other similar activities, which may include coordinating travel and lodging arrangements;
Draft and distribute emails, correspondence memos, letters, and forms;
Develop and maintain a filing system;
Maintain office policies and procedures;
Manage travel arrangements for the Director General;
Liaise with senior managers and/or directors to handle their requests and queries;
Calendar management in the DG’s office;
Preparing administrative reports for the attention of Management team;
Managing the documentation and archives relating to the activities of the Management team and the BoD;
Assist the Management with organizing events, meetings, sessions, and workshops;
Serves as a liaison with other institutional departments;
Requisitions supplies, printing, maintenance and other services;
Handle confidential information in a professional way;
Performs other duties and responsibilities as assigned.
KEY MEASURABLE GOALS

Providing support services in the DG’s office
Managing filing system;
Keeping the DG’s office neat and organized;
SKILLS & COMPETENCIES

Ability to deal with complex situations which require sound judgment;
Excellent time management skills and the ability to prioritize work;
Attention to detail and problem-solving skills;
Strong organizational skills with the ability to multi-task;
Working knowledge of office equipment, like printers;
Demonstrated proficiency in computer applications, such as Microsoft Office software products.
REQUIREMENTS

Ambitious professional with a Bachelor’s degree in Secretariat, Administration, Sociology or related field;
5 years proven experience as an Administrative Assistant, and/or Office Admin Assistant in Microfinance institution or a SACCO (supporting documents);
45 years’ old maximum.
JOB APPLICATION PROCEDURES

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